Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items received sealed for health protection or hygiene reasons once unsealed, bespoke and customised goods and sealed audio, video and software products once unsealed.

You may exercise this right by calling us on 0344 844 3899 with your name, order number and the reason for the return. In each case, you must notify us within fourteen days from the date of delivery.
 

Following receipt of your notice, we will advise you on how to return your goods.  Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you. We recommend that you send the goods using a tracked service with insurance to the value of your item.  P&P charges will not be refunded unless the goods are deemed to have been defective.  Once a returns notice has been issued goods need to be returned within 30 days after which the return authorisation will be cancelled.

Repairs Policy

All our products are subject to a manufacturer's guarantee. Please follow the procedures below within the guarantee period.
Full details of the guarantee periods can be found at  www.panasonic.com/uk/support/warranty-information. 
 

If a fault develops within 30 days of purchase, please call us on 0344 844 3899 with your name and order number to arrange a replacement or refund.  The following products can also be exchanged for new if a fault develops within 12 months of purchase:  Personal Care, DECT Phones and Headphones

Once 30 days have elapsed if your product develops a fault please contact 0344 844 3899 or visit www.panasonic.co.uk/support to find details of your nearest Service Centre to arrange a repair to the item.

WEEE DIRECTIVE / RECYCLING

Advice On Recycling Your Waste Electrical & Electronic Equipment (WEEE) & Waste Batteries

Why are we involved?

To make sure that there are good facilities to take back old electrical products, Panasonic has helped to fund the ‘Distributor Take Back Scheme’.  Through membership of this scheme, we have paid toward the provision of improved recycling facilities for the benefit of the general public across the UK.

• To ensure good use is made of the materials that make up old electrical equipment by recycling them rather than disposing them in landfill.
• To prevent the negative environmental effects of sending often hazardous electrical equipment to landfill.

How does this work in practice?

• You can take any old electrical equipment to participating civic amenity sites (often known as ‘Household Waste Recycling Centres’) run by your local council.  
• Funding collected through the Distributor Take Back Scheme has been distributed between all Local Authorities in the UK to ensure the provision of improved recycling facilities.  
• Panasonic provides further financing for the onward transportation, treatment and recycling of waste electrical products returned to such authorised collection points.

To achieve this Panasonic helped to found the recycling scheme called REPIC - now known as Ecogenesys. Ecogenesys ensures that the waste electrical products and batteries that it collects are correctly recycled.

Find out where your nearest Household Waste Recycling Centre is located by clicking here.

Most Household Waste Recycling Centres and retailers who sell batteries also collect waste batteries. However you can bring waste portable batteries to our Head Office (Maxis 2, Western Rd, Bracknell RG12 1RT) for recycling. Note that we cannot accept Industrial or Automotive Batteries, and waste batteries cannot be returned by post. Please email shopkeeper@eu.panasonic.com for more information.